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address complaints, grievances and complaints at no cost

When a vendor or service provider does not comply with the price, quantity, timing, terms, deliveries, terms, conditions, characteristics guarantees, interest and other commitments relating to the transaction entered either orally or in writing, you may file a complaint, claim or speak out about.

For

Please read in detail the requirements to be submitted for your situation is defined in a flexible and friendly, the requirements to file your complaint are:
* Name, address, telephone numbers and email addresses of the consumer. * Name, address, telephone and email scanner supplier and invoice or contract. * Should not appear in any of these documents, indicate the place where it can be located. * Description good or service that is requested and the narration of the facts giving rise to the complaint. * Once a complaint is filed, an adviser to the office tells you how to be pursued

To make his concerns can do so via email oficinadelconsumidor@hotmail.com , contact the consumer line 314 843 97 91 or using this link:

making complaints, claims or complaints

Conciliation
How does it help the settlement? If your provider is not satisfied, file a claim nosotros buscaremos solucionar su problema, podemos llamar telefónicamente al proveedor o visitarlo en su domicilio para buscar una rápida solución. Si con la llamada telefónica o con la visita domiciliara no conseguimos la solución de tu problema, te citamos a ti y a tu proveedor a una Personería Municipal, Inspección de Policía o Centro de Conciliación a fin de que juntos, y de forma amistosa, encontremos la mejor solución. Debemos tener en cuenta que de acuerdo con nuestras funciones actuaremos en tu nombre y representación.
Denuncias

¿Has visto alguna práctica comercial abusiva?

If you know of a supplier abusive or carrying out actions, events or acts that may affect you or any consumer, report it to the Office of Protection and User Cosumidor Antioquia.

Unlike the complaint, you or any person may file a complaint without being directly affected, are not required to provide evidence of operations to complaints, or provide your data. Just have to provide comprehensive data to identify the supplier and the business know that complaints. complainants, complaints or claims